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ORDERS • PAYMENT • SHIPPING • DISCLAIMER • PRIVACY • OTHER • FEEDBACK
ORDERS
How can I check on my orders? Can I track the package?
At present, there is no way to track shipping or delivery through RSNA Link. When your order is shipped, our fulfillment center will notify you by e-mail. Depending on the shipper chosen for your order, you can track packages through UPS, FedEx, and DHL:
When will my order arrive?
Your order will be shipped in 3 to 5 business days.
How do I cancel an order/item?
Call 630-368-3753.
Is it safe to use my credit card?
The possibility of your credit card being misused is very unlikely. As with most e-commerce sites, the RSNA Link e-commerce server uses Secure Sockets Layer (SSL), which establishes a secure connection with Web browsers that support SSL. (Most current browsers support SSL. If you see a lock icon 
in the bottom right corner of your browser when you view your shopping cart, your browser is in secure mode.) Any information submitted or received during the connection is encrypted (scrambled) so it cannot be read as it travels across the Web.
For general information about consumer-protection issues, see the Federal Trade Commission site "E-Commerce & the Internet."
PAYMENT
What are my payment options?
All online orders require a credit card (VISA, MasterCard, American Express, or Diners Club). (Credit cards are verified automatically in real time.) To pay by another method, please call the RSNA Education Center at 630-368-3753. Please do not send credit-card information by e-mail. E-mail is not secure.
Can I cancel an order after it has been submitted?
To cancel an order, please call the RSNA Education Center at 630-368-3753.
Do I have to pay sales tax?
No. Although the RSNA pays sales taxes, it does not collect sales tax.
What does RSNA do with money collected through sales of its products?
Net revenues from the sale of RSNA educational materials go to the RSNA Research and Education Foundation in support of research and education in all radiologic subspecialties.
SHIPPING
How are shipping charges determined?
| Shipping Charges | |||
| United States, Mexico, Canada |
Europe, Africa, South America |
Pacific Rim, Asia |
|
| Under $120 | $10 | $15 | $20 |
| $121-$250 | $15 | $25 | $30 |
| Over $250 | $25 | $35 | $40 |
| Rental (US only) | No charge for shipping to renter. Renter is responsible for return shipping charges. | ||
How will my order be shipped?
Most orders received by the Foto-Comm Corporation, the exclusive distributor of RSNA educational material, are shipped within 3-5 working days after receipt. They are sent via the most effective route avaiable, either United Parcel Service or USPS Priority Mail.
Orders from outside the United States are processed and shipped either by AO Mail or Air Parcel Post.
Can I order items online now and pick them up during the annual meeting in Chicago?
No. Most items are shipped 3 to 5 business days after they have been ordered.
How can I check on my orders? Can I track the package?
At present, there is no way to track shipping or delivery through RSNA Link. When your order is shipped, our fulfillment center will notify you by e-mail.
An item is missing from my shipment.
Please call our fulfillment center at 800-272-2920 (outside the United States, please call 630-990-9941).
I received the wrong product.
Please call our fulfillment center at 800-272-2920 (outside the United States, please call 630-990-9941).
How do I return an item?
Please call our fulfillment center at 800-272-2920 (outside the United States, please call 630-990-9941).
My order never arrived.
Please call our fulfillment center at 800-272-2920 (outside the United States, please call 630-990-9941).
DISCLAIMER
RSNA shall not be held responsible for damage or loss of any kind due to your use of any product purchased on this site. RSNA reserves the right to limit quantities and to reject orders from dealers and resellers.
RSNA disclaims liability for misprints, incomplete, stale or otherwise inaccurate pricing distributed or provided by other parties or Web sites including but not limited to shopping, search, or comparison engines or similar entities on Web sites other than www3.rsna.org. In the event that another entity provides inaccurate pricing for any reason, the price listed at www3.rsna.org at the time of order will prevail. Further, RSNA reserves the right to change its prices at any time without notice.
TERMS OF USE
References on this Web site to any names, marks, products, or services of third parties or hypertext links to third-party sites or information are provided solely as a convenience to you and do not in any way constitute or imply RSNA's endorsement, sponsorship or recommendation of the third party, information, product, or service. RSNA is not responsible for the content of any third-party sites and does not make any representations regarding the content or accuracy of material on such sites.
This site and all its contents are intended solely for personal, noncommercial use. You may download or copy the contents displayed on the site for your personal use only. No right, title, or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the contents of this site. The content on this site may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this site is strictly prohibited.
Users are prohibited from violating or attempting to violate the security of this site, including, without limitation, (a) accessing data not intended for such user or logging onto a server or an account that the user is not authorized to access; (b) attempting to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any user, host, or network, including, without limitation, by means of submitting a virus to the site, overloading, "flooding," "spamming," "mailbombing" or "crashing"; (d) sending unsolicited e-mail, including promotions and/or advertising of products or services; or (e) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability. RSNA will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this site or any activity being conducted on this site.
We welcome your comments about this site. However, any comments, feedback, notes, messages, ideas, suggestions, or other communications (collectively, "Comments") submitted by you shall be and remain the exclusive property of RSNA. Your submission of any such Comments shall constitute an assignment to RSNA of all worldwide rights, titles, and interests in all copyrights and other intellectual property rights in the Comments. RSNA will be entitled to use, reproduce, disclose, publish, and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. Hence, we ask that you not send any comments that you do not wish to assign to RSNA, including any confidential information or any original creative materials such as product ideas, computer code, or original artwork.
You agree to defend, indemnify, and hold RSNA harmless from and against any and all claims, damages, costs, and expenses, including attorneys' fees, arising from or related to your use of this site.
PRIVACY
What is your privacy policy?
RSNA is committed to protecting your privacy and will collect no personal information about you unless you choose to provide that information. If you purchase an RSNA product online, we collect personal information required to support the purchase of products, including names, addresses, and e-mail addresses. Your information is only shared when necessary to complete your order (i.e., your credit card and billing information is shared with our bank for authorization and your delivery address is shared with our fulfillment center and shipper).
Your e-mail address is used to send you an order confirmation and to alert you to any changes in the availabiity of the items you ordered. RSNA may send occasional e-mail to let you know about changes to this site and product specials that may interest you.
If you have questions about this policy, please contact RSNA at ed-ctr@rsna.org.
Please do not send credit-card information by e-mail. E-mail is not secure.
OTHER
What is the Education Center?
The RSNA Education Center was established to provide electronic educational resources to help radiologists and allied health professionals build upon their radiologic skills and knowledge. Under the guidance of the Education Center Editor, William W. Olmsted, MD, and the Editorial Board, the Education Center functions as a centralized clearing house for the RSNA's educational materials. The Education Center provides education resources by capturing, in electronic format, a variety of educational courses and presentations each year at RSNA's Scientific Assembly and Annual Meeting, so that members of the radiologic community can study them in their homes and practice settings.
Browser requirements
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| Enable COOKIES (see note below) | |
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| Internet Explorer 5.x and 6.x | Tools | Internet Options | Security | Internet: Custom Level | Scripting: Active Scripting: Enable |
| Netscape 6/6.01 | Edit | Preferences | Advanced | Enable JavaScript for Navigator |
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| Mozilla 1.x | Edit | Preferences | Advanced | Scripts & Plugins | Enable JavaScript for: Navigator |
COOKIES
Cookies are text files that a Web server sends to your Web browser to place on your computer's hard drive in order to assign a unique identity to your computer. Use of cookies is a common practice for e-commerce sites.
Both our shopping cart and member login use cookies. Without cookies, you would have to log in every time you wanted to add an item to your shopping cart or get member pricing for an item. Most browsers automatically accept cookies, but you can usually change your browser's settings to block them. Hence, if your shopping cart does not seem to work or you are unable to log in (a) for member pricing or (b) to update your profile, check to make sure cookies are enabled in your browser settings.
Your browser will not pass a cookie to a site other than the one that created it. Our cookies are kept in your computer's memory, and they expire when you check out, log out, or close your browser.
How do I report a problem with your Web site?
If you have problems while browsing or ordering from the RSNA e-commrce area, please use the feedback form below to send us a message that describes the problem in as much detail as possible. It would also help to include the following:
- The date and time the problem occurred
- Your processor (Pentium IV, Pentium III, 486, Power PC, etc)
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- Your browser type and version number (e.g., Internet Explorer 5.0, Netscape 4.7)
(You are using Mozilla/5.0 AppleWebKit/537.36 (KHTML, like Gecko; compatible; ClaudeBot/1.0; +claudebot@anthropic.com) to view this page.) - The full text of any error message you received
This information will help us resolve any problems with the site as quickly as possible.
Banner ads
To place a banner ad in Online Products & Services, please use the feedback form below or contact advertise@rsna.org or call 630-571-7819.
How do I contact RSNA?
Use the feedback form below or one of these other methods:
- e-News: For subscription matters, send e-mail to support@rsna.org or call 630-571-7873. For questions about content, send e-mail to RSNA News (rsnanews@rsna.org) or call 630-590-7734.
- Online Products and Services: Send e-mail to ed-ctr@rsna.org or call the Education Center at 630-368-3753.